Shipping policy

Shipping Policy

Mutual Noise Field Guides are printed to order and fulfilled by our printing and fulfillment partner.

Processing and delivery

Because each Field Guide is produced after an order is placed, please allow time for printing and fulfillment before shipment. Estimated shipping times shown at checkout begin once your order has been produced and handed off to the carrier.

Delivery estimates are provided as a guide and may vary due to carrier delays, weather, holidays, customs, or other circumstances outside our control.

Shipping rates

Shipping costs are added at checkout based on the destination. We currently ship only to the countries and regions available during checkout.

Tracking

When tracking is available, you will receive shipping information by email once your order has been dispatched.

Shipping addresses

Please double-check your shipping address before completing your order. We are unable to replace or refund orders that are lost or misdelivered because an incorrect address was entered at checkout.

If you notice an error shortly after placing your order, contact us as soon as possible at support@mutualnoise.com. We cannot guarantee changes once production has begun.

International orders

International orders may be subject to local taxes, duties, customs charges, or import fees where applicable. These charges are the responsibility of the recipient unless otherwise collected at checkout.

Damaged or incorrect orders

If your Field Guide arrives damaged, defective, or incorrect, contact us within 14 days of delivery at support@mutualnoise.com with your order number, a short description of the issue, and 2 or 3 clear photos of the product and packaging.

We will work with our printing and fulfillment partner to make it right.