Refund policy
Each Mutual Noise Field Guide is printed to order, so we are unable to accept returns or offer refunds for change of mind, personal preference, or products that have been successfully produced and delivered as ordered.
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and a few clear photos showing the issue. We will work with our printing and fulfillment partner to make it right.
Please double-check your shipping address before completing your order. We are unable to replace or refund orders that are lost or misdelivered because an incorrect address was entered at checkout.
This policy does not limit any rights you may have under applicable consumer protection laws.
Something arrived damaged?
Email support@mutualnoise.com with:
- Your order number
- A short description of the issue
- 2 or 3 clear photos of the damage and packaging